Frequently Asked Questions
Everything you need to know about shopping Chelly Kollection — delivery, sizing, made-to-order, payment, care and more.
Ordering & Delivery
Yes. We deliver anywhere in Abuja and nationwide across Nigeria. Within Abuja we can arrange quick dispatch; for other states your order is shipped with trusted logistics partners and the delivery fee is confirmed at checkout based on your location.
Ready-to-wear pieces that are in stock are typically dispatched within 1–3 working days, arriving in 2–5 working days in Abuja and 3–7 working days elsewhere in Nigeria. Made-to-order pieces are ready in about 5–10 working days before dispatch. We confirm a timeline with you once your order is placed.
Yes. You are welcome to visit us at Warehouse 35, Amac Market, Lugbe, Airport Road, Abuja to see and try on our pieces. Message us on WhatsApp before you come so we can give you dedicated attention.
You can add pieces to your cart and check out right here on the website, or simply message us on WhatsApp with the style you love. For made-to-order pieces, send us your measurements after ordering and we will take it from there.
Sizing & Made to Order
Our ready-to-wear pieces come in standard sizes from UK 6 to UK 20. If you are between sizes or would like a different fit, choose our made-to-order option and we will tailor the piece to your exact measurements.
Pick the style you love and place your order, then send us your measurements (bust, waist, hips, length and height) on WhatsApp. We cut and sew the piece specifically for you and dispatch it once it is ready — usually within 5–10 working days.
Often, yes — especially for made-to-order pieces. Message us with the style and the fabric or colour you have in mind and we will let you know what is available and confirm any difference in price before we begin.
We are happy to guide you. Message us on WhatsApp and we will send a simple step-by-step guide (with a tape measure) so your made-to-order piece fits beautifully.
Payment & Pricing
We accept secure online card payments via Paystack, direct bank transfer, and pay-on-delivery within select areas. All prices are shown in Nigerian Naira (₦).
Yes. Card payments are processed by Paystack, a PCI-DSS certified Nigerian payment provider, so your card details are encrypted and never stored on our servers. You will receive an order confirmation once payment is successful.
Yes. We love dressing bridal trains, birthday squads and events. Message us on WhatsApp with the styles, quantity and date you need them, and we will put together a tailored quote for you.
Care & Returns
For best results we recommend gentle hand-washing or dry-cleaning, washing colours separately, and ironing on the correct setting for the fabric. Each piece is made to last with a little care.
If a ready-to-wear item arrives faulty or is not what you ordered, contact us within 48 hours of delivery with photos and we will arrange an exchange or refund. Because made-to-order pieces are created specifically to your measurements, they cannot be returned unless they are faulty. See our Shipping & Returns page for full details.
The fastest way to reach us is on WhatsApp — we usually respond the same day. You can also use the contact page, and if you created an account you can sign in to view your order status.